Eiriana Suites wishes all of our guests to have an exceptional holiday here with us. We feel that everyone should have an understanding of the behavioural standards here, ensuring that all of our guests can participate in a safe and enjoyable holiday. We assume that Guests are familiarised and fully understand the Hotel Rules at the beginning of their stay in our Hotel.
Disturbing other Guests or Hotel staff is not allowed. The Hotel reserves the right to refuse further hospitality to the Guest who disturbs other Guests or Staff or in any other way disrespects House Rules.
Check-in & check-out
Room check-in is from 2 p.m. Check-out is until 11 a.m. Early check-in is available upon request and subject to availability. All departures after 11 a.m. (not communicated and allowed by the concierge) will be considered as late departures and an additional cost of 20 EUR per hour will be applied to the Guest’s hotel account. If departure is after 6 p.m., an extra will be charged.
Key cards & registration
Guests are given the key cards at check-in and are required to hand over their keys upon departure. If guests lose or do not return the key card, they are obligated to pay the penalty of 10 EURO. Rooms can only be used by guests who are duly registered at the reception with a valid identity document.
Quiet hours
From 23:00 to 07:00 hours are “Quiet hours” in Greece. We ask every guest to be careful during this period and not cause noise that can disturb other guests.
Air conditioning
All Guest rooms have air conditioning. Please do not leave the air conditioning working when you are not inside the room.
Toilets
Our toilets are “paper intolerant”. Please throw paper and all other items in the bins provided. Guests will be charged a 200 EURO fee if blockage occurs due to paper or other items (wet wipes, diapers, etc.) being thrown in the toilet.
Wi-Fi & Do Not Disturb
Wi-Fi internet is free and available in the entire hotel. The Password is provided at check-in. In all Guest suites DO NOT DISTURB signs have been provided. The Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, the Hotel reserves the right to enter the room due to Safety and Security reasons.
Dress code in communal spaces
Hotel guests must have appropriate clothes and footwear when they are moving through the communal spaces of the hotel.
Furniture & appliances
Guests are NOT ALLOWED to move the furniture in their rooms or in communal areas such as the pool. Guests are asked not to remove any appliances, such as table lamps, from their sockets. Any damage incurred from moving furniture or removing appliances will be charged accordingly.
Natural surroundings & property damage
Our Hotel is in a natural environment so there may be pests around. We have a pest control system in the Hotel rooms and grounds, but please be aware that you are in a hot climate and there may be insects around due to the natural surroundings. Please do not feed any animals on the property, including (but not limited to) cats, dogs, chickens, etc. For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.
Guest and Staff Interaction
All of our staff members are friendly and helpful and will always do their best to make your holiday as enjoyable as possible. Please do not misinterpret their friendliness. Guests must acknowledge that the staff (housekeeping, maintenance, management, etc.) are entitled to enter the room during the stay to perform their duties. Please allow housekeeping entry to your room; if you do not allow entry after the 2nd request, we will assert that housekeeping is not required. The hotel cannot be held responsible for the behaviour of other people, nor for the weather conditions.
Although our kitchen takes great care in catering to all types of diet requirements, guests must inform the hotel at least 7 days before their stay if they require a specialised diet not included in our menu. This includes (and is not restricted to) diets for Celiac disease or other gluten allergies, nut and nut by-product allergies, strict vegetarian or vegan diets or diets restricted by religious practice. Guests ordering from the hotel menu take responsibility for the consumption of the food items ordered.
Guest concerns, complaints and suggestions to improve are accepted by management only. Please do not engage our staff in these matters.
Agreement
By staying with us, you agree to abide by these rules and regulations. Eiriana Suites reserves the right to refuse service or evict guests who violate these policies. Instructions and regulations for the use of the hot tubs and pool are clearly displayed in each designated area.
Thank you for choosing Eiriana Suites. We wish you a pleasant stay.